Service FAQs

Why bring your car to Pacific Mazda for service?

• We are specialists, not general practitioners. Because of this, we believe we can diagnose problems in a shorter time and provide the best possible fix.

• We have thousands of dollars invested in specialty diagnostic and repair tools. The independent garages simply cannot afford to have all of the specialty tools for all makes.

• We are supported by factory expertise. We have a direct hotline to factory experts if needed.

• We are notified by technical bulletins of all potential problems and we are in touch with our fellow dealers to share expertise.

• We have a very strong incentive to keep customers happy because we want them to to return to us for future service and to buy their next car.

• We have every incentive to fix a problem under warranty. The manufacturer pays us just like a retail customer when we have to fix a problem under warranty. The happiest service customer is one who gets repairs done without getting a bill.

Your hourly labour rates seem higher than some independent garages. Where is the value?

It is true that the hourly posted labour rates at virtually all franchised auto dealers are higher than those of the independent service centres such as those at department stores or local service stations. We do not try to hide this fact since we believe that our rates offer the customer real value for the following reasons:

• We are specialists, not general practitioners. Because of this, we believe we can diagnose problems in a shorter time and provide the best possible fix.

• We have thousands of dollars invested in specialty diagnostic and repair tools. The independent garages simply cannot afford to have all of the specialty tools for all makes.

• We are supported by factory expertise. We have a direct hotline to factory experts if needed.

• We are notified by technical bulletins of all potential problems and we are in touch with our fellow dealers to share expertise.

• We have a very strong incentive to keep customers happy because we want them to to return to us for future service and to buy their next car.

• We have every incentive to fix a problem under warranty. The manufacturer pays us just like a retail customer when we have to fix a problem under warranty. The happiest service customer is one who gets repairs done without getting a bill.